Ecostay - Terms and Conditions -

January 2020

1. Bookings
Ecostay only takes care of bookings for persons from the age of 18. The tenant must be 18 years or older and must be present during the stay. Ecostay reserves the right to refuse a booking at any time and without giving reasons. Ecostay will digitally confirm the booking to you. Any or alleged inaccuracies must always be made known in writing.

2. Price
The prices on the Ecostay websites are not binding. Ecostay reserves the right to change prices and / or to charge a surcharge. Upon booking you will be notified of the current price.

The rental price of every Ecostay includes:
VAT according to the guidelines of the VAT administration. Final cleaning. Gas and electricity. Water consumption. Bed linen. Tourist tax. Confirmation costs.
Made up beds and towels are included with the IJsvogel and the Parelduiker.
Ecostay reserves the right to exclude certain additional components.
The following is not included in the (final) cleaning: Dishwashing, collecting beds, putting waste in garbage bag and the like. In cases where the accommodation is left unacceptable, extra cleaning costs may be charged.

3. Payments
You must pay a deposit of 50%. The remainder of the booking amount must be in the possession of Ecostay no later than 1 week before the start of the stay. In the event of late or incomplete payment of the amounts invoiced to you, you are in default and Ecostay is entitled to unilaterally terminate the agreement by writing to you. You are liable for all damage that Ecostay suffers or will suffer as a result of this, including all costs that Ecostay had to make in connection with your booking and the cancellation. In any case, you owe a cancellation fee of 50% of the rent in the event of cancellation more than 4 weeks before the planned start date of the stay and equal to the total rent in the event of cancellation within 2 weeks before the start of the stay. Amounts already paid will be settled with the cancellation compensation to be paid and any compensation for other damage due. If nothing has been paid yet, the aforementioned amounts will be charged. The (advance) payment must be received by Ecostay within 14 days after the date of the invoice.

4. Changes
If, after making the booking, you wish to make changes to the booking, Ecostay is not obliged to comply with it. It is at the discretion of Ecostay whether, and to what extent, those changes are accepted. For changes up to a maximum of 2 weeks prior to arrival due to a booking already made, a change fee may be charged. These costs are not calculated if you book or change to a more expensive period or Ecostay. In principle, changes cannot be allowed within 2 weeks prior to arrival. In certain cases, deviations can be made. This is entirely at the discretion of Ecostay.

5. Cancellations
If canceled more than 4 weeks before the start of the stay, 0% of the rent is due.
Any prepayment made will be refunded.
If canceled between 2 weeks and 4 weeks before the start of the stay, 50% of the rent is due.
If you cancel 2 weeks and less before the start of the stay, the full rent is due.
In the event of early termination of the stay, the total amount of the booking is due. The payment must be received by Ecostay within 14 days after the invoice date.

In case of force majeure, Ecostay can deviate. In that case prepayments can be converted into a credit for a future booking.

6. Arrival
You can enter the Ecostay from 14:00. Ecostay the Nature tower is an exception to this. You can do this from 3 p.m.
Arrival times are further in consultation and until 10 p.m. at the latest.
For camping with your own tent on the campsite of Ecostay de Wildernis, we use 12.00 as the arrival and departure time.

7. Departure
On the day of departure you must leave the Ecostay before 11.00 am, in connection with the cleaning of the Ecostay.
Ecostay de Natuurtoren is an exception to this. You can stay here until 12:00.
At Ecostay de Wildernis you can use all the facilities on site until 3 p.m., unless a temporary closure takes place after your stay. In that case Ecostay is not obliged to any compensation.

8. (Domestic) Regulations
In order to make the stay as pleasant as possible for all guests, all guests must adhere to the established (behavioral) rules as laid down in the Rules of Procedure. Violation of the Rules and Regulations can result in removal from the Ecostay without reimbursement of the rental amount or part thereof.

Ecostay reserves the right to make changes to the design and opening times of the facilities. Under special circumstances we reserve the right to close an Ecostay temporarily or to rent it out completely to one party. In that case we will give you the opportunity to make a rebooking to another Ecostay or cancel it free of charge if your booking cannot take place due to a closure or the aforementioned rental. For the rest there is no right to any reimbursement. We also draw your attention to the fact that it is possible that maintenance work may be carried out during your stay without you being entitled to any compensation.

9. Pets
Bringing your pet is allowed (a maximum of 2 pets per Ecostay). Because this entails extra cleaning, which we do not charge, we expect guests to leave the Ecostay tidy. In cases where the accommodation is left unacceptable, extra cleaning costs may be charged. Pets must be free from vermin, well socialized, and always under control. Dog poop on the site must be cleaned up by the dog owner himself to prevent nuisance.

10. Swimming
Children under 12 years old are not allowed on the waterfront without adult supervision. Parents and / or supervisors must ensure that children who cannot swim wear armbands and / or a life jacket in the water. An adult must always be in the immediate vicinity. Under no circumstances is supervision the responsibility of the Ecostay.

11. Fishing
From Ecostay the Kingfisher and Ecostay the Pearl Diver fishing is permitted with a valid fishing pass.
You can only fish in moderation and with an eye for nature. We hereby maintain a maximum of 1 line per accommodation at a time and we must fish without electronic aids. Furthermore, only feed on the hook and do not sprinkle in the water. Of course, the rules of the fishing pass also apply and all fish caught must be put back.

12. Force majeure
Force majeure on the part of Ecostay exists if the performance of the agreement is wholly or partially, temporarily or temporarily, prevented by circumstances beyond the control of Ecostay, including the risk of war, infectious diseases, strikes, blockades, fire, floods and other disruptions or events .

13. Liability
Ecostay does not accept any liability for theft, loss or damage, of whatever nature, during or as a result of a stay in one of our Ecostays.
Ecostay accepts no liability for the failure of technical equipment and the failure of technical facilities and for the failure or closure of facilities in the Ecostay or on the site.

The tenant and the person accompanying him or her are jointly and severally liable for all loss and / or damage incurred by Ecostay and / or any third party as a direct or indirect consequence of their stay, regardless of whether this was caused by their own acts or omissions or from third parties who are at the park due to their actions and for all damage caused by an animal and / or property that they have in their possession.

In the event of improper use or incorrect abandonment of the Ecostay, additional (cleaning) costs may be charged.

14. Complaints
Despite all the care taken by Ecostay, it may happen that you have a justified complaint. You must present this complaint on site and directly to the Ecostay staff in order to give us the opportunity to resolve it immediately. If the complaint is not handled satisfactorily, you have the opportunity to submit the complaint in writing up to 14 days after departure.

15. Day visitors
If you want to visit one of our Ecostay without having booked, you must register in advance or contact us in advance by telephone to ask if this is possible. For longer day stays, daily rates are calculated.

16. Photos and videos
If either a guest or the person who accompanies him or her is at the park due to his or her fault, or if a day visitor happens to be on a photo and / or a video that was (taken) for image in an Ecostay publication and / or for display on a website of Ecostay, his consent to the use of the photo and / or video in the publication and / or the website is suspected, even if he / she is recognizable on the photo and / or video. No rights can be derived from the images in the brochure and on the ecostay website.

17. General
These General Terms and Conditions apply to all bookings made directly or indirectly with Ecostay. Changes are reserved to the content of the (digital) publications of Ecostay. The digital version of the Ecostay Terms and Conditions (available at www.ecostay.nl) is leading. If the digital version of the General Terms and Conditions therefore differs from the printed version, the digital version has priority. Obvious (digital) printing errors do not bind Ecostay. This means that the previous (digital) publications will expire.
Where Ecostay is mentioned, the apartment, houseboat, yurt, tent or wagon also applies.